Mowbray House and
Hutton Rudby Surgeries
Do you need to come to the surgery?
Use the NHS website to search for common conditions and treatments, including an online symptom checker.
Managing your existing health condition
Resources to support you in managing existing conditions including diabetes, COPD, asthma, psoriasis, eczema, age-related macular degeneration and more…
Advice and resources to help you improve your health and wellbeing.
Support and services
Signposting you to local and national organisations that provide advice and support on health and wellbeing.
Helping you get the right care, in the most appropriate place, first time
When you next telephone for an appointment the receptionist may ask you some brief details about the problem you are calling with.
Please don’t be offended, you do not have to share this information if you would prefer not to. However, it may help us to direct you to the most appropriate professional to help you with your problem, whether that is one our GPs, Nurse Practitioners or another professional such as:
- First Contact Physio
- Community Pharmacy
- Pregnancy Advisory Services
- Better Access
- Living Well
- North Yorkshire Horizons
Better Access appointments
Mowbray House Surgery is currently participating in the Better Access appointments being offered across the area. Numerous clinics are held at the surgery throughout the week offering an increased availability for routine appointments for people living in our region. Patients registered at the GP practices across Hambleton, Richmondshire and Whitby can pre-book a routine primary care appointment between 6.30pm–8.00pm throughout the week and 9am–5pm on Saturdays. These appointments are manned by local GPs, nurse practitioners, physiotherapists and pharmacists. This is not a walk in service so please speak to one of our reception team for more information on how to book these.
We are monitored, regulated and inspected by the Care Quality Commission. Click on the link opposite to read some very positive feedback from our recent inspection.
Friends and Family Test
The NHS Friends and Family Test (FFT) allows patients to provide feedback on their experiences, which is vital in transforming NHS services and supporting patient choice.
Mowbray Group Surgeries FFT asks patients after every contact to say how likely they are to recommend the surgery to friends and family and the reasons for giving us that rating.
You can do this in one of several ways:
- Follow link in the SMS text message we may send you following an appointment
- Complete a questionnaire available at Reception or given to you by a member of staff
In order to comply with NHS guidelines, all patients registered with the practice will be allocated a named GP. This does not affect the care you receive, and you are still able to see the GP of your choice where possible. If you would like to know the name of your registered GP then please ask a member of our team.
TOP TIP – your registered GP will be on your repeat prescriptions and any letters you receive from the practice.
Easyhealth is a website where you can find ‘accessible’ health information. ‘Accessible’ information is information that uses easy words with pictures. There are over 500 leaflets on Easyhealth, made by many different organisations. You can print off nearly all the leaflets straight away.
If you, or someone you know, require information in a different format e.g. large text please speak to a member of our team.
For more information about the accessible information standard, please visit www.england.nhs.uk
Accredited Veteran Friendly Practice
We are an accredited Veteran Friendly Practice. This means we have dedicated clinicians who have specialist knowledge and experience of service related health conditions. If you are ex-forces, please let your GP know to help ensure you are getting the best possible care.