Register for an online account

Did you know you can book appointments online? All you need to do is register for an online account. Please ask for more details on how to do this at reception.

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Via your online account you can make, view and change appointments plus manage your medication ordering and prescriptions.

Appointments

Mowbray House Surgery: 01609 760002
Hutton Rudby Surgery: 01642 706056

Consultations with clinicians are by appointment only. Your appointment is for 10 minutes. Please ask for a double appointment if you know your problem may need more time or if you have more than one issue to discuss.

Our reception staff will ask what the problem is so that they are better able to deal with your query. Please be assured that any information you give will be, as always, treated in the strictest confidence.

You can book appointments online via the SystmOnline service. Registration is required. To register for an online account please ask a member of our team.

If you require an urgent appointment i.e. for the same day, you may be asked to speak to our duty doctor to decide how best to deal with the problem. It is not always necessary to see the doctor as some problems can be dealt with over the telephone.

Better Access appointments

Mowbray House Surgery is currently participating in the Better Access appointments being offered across the area. Numerous clinics are held at the surgery throughout the week offering an increased availability for routine appointments for people living in our region. Patients registered at the GP practices across Hambleton, Richmondshire and Whitby can pre-book a routine primary care appointment between 6.30pm–8.00pm throughout the week and until noon on Saturdays. These appointments are manned by local GPs, nurse practitioners, physiotherapists and pharmacists. This is not a walk in service so please speak to one of our reception team for more information on how to book these.

Who do I need to book an appointment with?

You may not always need to see a GP. Our highly trained team of practitioners are capable of carrying out a wide range of services.

Advanced nurse practitioner

Practice nurse

  • New problems that you have experienced for less than one week
  • Minor illnesses: coughs, colds, sore throats, chest infections etc.
  • Minor injuries: falls, upper/lower limb injuries, head injuries, lower limb injuries
  • New contraception
  • Sexual health advice
  • Skin problems (eczema and rashes)
  • Water infections/cystitis abdominal pain
  • Ear and eye infections
  • Long term health condition clinics: asthma, COPD, diabetes, hypertension
  • Baby clinics/vaccinations
  • Cervical cytology (smear) tests and swabs
  • Contraception
  • Flu, pneumonia and shingles vaccinations
  • Vitamin B12 injections
  • Dressings – first time and follow up
  • ECG (heart tracing)
  • Travel vaccines
  • Ear syringing
  • Breathing test (spirometry)

Healthcare assistant

Pharmacist

  • Blood tests
  • Hypertension review checks (blood pressure)
  • ECG (heart tracing)
  • Flu, pneumonia and shingles vaccinations
  • Vitamin B12 injections
  • Dressings (follow up)
  • Suture and clip removal
  • Well person checks
  • Medication reviews (face to face and telephone)
  • Mediation queries and advice
  • Medication switches and changes as appropriate

Text reminders

We offer an SMS text service for appointments. If you are signed up to the service, when you book an appointment you will receive a text confirming the time and date and a reminder 24 hours before the appointment.

To sign up for the service speak to a member of our reception team.

Cancelling your appointment

If you cannot attend an appointment for any reason please inform us as soon as possible or cancel using our online service.

Telephone advice

Routine telephone appointments can be made with your usual GP. For urgent advice the duty doctor is available.

Chaperone policy

You are entitled to have a chaperone present for any consultation, examination or procedure. Find out more about our chaperone policy and how to arrange this.

What to do when the surgery is closed

If you need medical advice when the surgery is closed please dial 111 and your call will be assessed and dealt with appropriately.

Self-help

Many minor ailments and illnesses can be dealt with effectively and safely with over-the-counter medicines that you can buy from your local pharmacy.

How your local pharmacy can help:

  • Advice about choosing the right medicines for common ailments
  • Advice about staying healthy
  • Advice on medication compatibility

In an emergency you should call 999. Chest pains and/or shortness of breath constitute an emergency.

Home visits

Whilst we encourage our patients to come to the surgery where we have the appropriate equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, please request this before 10.00am.

You can also be visited at home by a community nurse if you are referred by your GP.

Teaching and training

We are a training practice. We have doctors working at the surgery who are able to deal with a full range of medical problems but are undertaking specialised training in general practice. As part of this training programme, patients may be asked to complete a questionnaire about their experience with the trainee or occasionally may be asked to have a video made of their consultation.

Statement of fitness for work – ‘fit note’

You do not require a doctor’s certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or the HMRC website.

For more information see the DirectGov website.

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