Did you know you can book appointments online? All you need to do is register for an online account. Please ask for more details on how to do this at reception.
Download instructions for setting up and using your online account here.
Via your online account you can make, view and change appointments plus manage your medication ordering and prescriptions.
Mowbray House Surgery: 01609 760002
Hutton Rudby Surgery: 01642 706056
Consultations with clinicians are by appointment only. Your appointment is for 10 minutes. Please ask for a double appointment if you know your problem may need more time or if you have more than one issue to discuss.
Our reception staff will ask what the problem is so that they are better able to deal with your query. Please be assured that any information you give will be, as always, treated in the strictest confidence.
You can book appointments online via the SystmOnline service. Registration is required. To register for an online account please ask a member of our team.
If you require an urgent appointment i.e. for the same day, you may be asked to speak to our duty doctor to decide how best to deal with the problem. It is not always necessary to see the doctor as some problems can be dealt with over the telephone.
We offer a range of appointments, you can consult with your clinician via telephone, in person, online or via video if you refer .Please just discuss your preference at the time of booking your appointment.
If you need medical advice when the surgery is closed then please dial 111. Your call will be assessed and dealt with appropriately. Self-help – many minor ailments and illnesses can be dealt with effectively and safely with over the counter medicines that you can buy from your local pharmacy. How your local pharmacy can help:
In an emergency you should call 999 Chest pains and or shortness of breath constitute an emergency
Mowbray Group Surgeries are currently participating in the Better Access appointments being offered across the area. Numerous clinics are held at the surgery throughout the week offering an increased availability for routine appointments for people living in our region. Patients registered at the GP practices across Hambleton, Richmondshire and Whitby can pre-book a routine primary care appointment between 6.30pm–8.00pm throughout the week and 9am–5pm on Saturdays. These appointments are manned by local GPs, nurse practitioners, health care assistants, nurses, physiotherapists and pharmacists. These can be booked at various practices across the area or at the Friarage Hospital in Northallerton This is not a walk in service so please speak to one of our reception team for more information on how to book these
You may not always need to see a GP. Our highly trained team of practitioners are capable of carrying out a wide range of services.
We offer an SMS text service for appointments. If you are signed up to the service, when you book an appointment you will receive a text confirming the time and date and a reminder 24 hours before the appointment.
To sign up for the service speak to a member of our reception team.
If you cannot attend an appointment for any reason please inform us as soon as possible or cancel using our online service.
Routine telephone appointments can be made with your usual GP. For urgent advice the duty doctor is available.
You are entitled to have a chaperone present for any consultation, examination or procedure. Find out more about our chaperone policy and how to arrange this.
Whilst we encourage our patients to come to the surgery where we have the appropriate equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, please request this before 10.00am.
You can also be visited at home by a community nurse if you are referred by your GP.
You do not require a doctor’s certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or the HMRC website.
For more information see the DirectGov website.
We are a training practice. We have doctors working at the surgery who are able to deal with a full range of medical problems but are undertaking specialised training in general practice. As part of this training programme, patients may be asked to complete a questionnaire about their experience with the trainee or occasionally may be asked to have a video made of their consultation.
If you need medical advice when the surgery is closed please dial 111 and your call will be assessed and dealt with appropriately.
Many minor ailments and illnesses can be dealt with effectively and safely with over-the-counter medicines that you can buy from your local pharmacy.
How your local pharmacy can help:
