Services and support during COVID-19

A lot has changed for everyone in the last few months and we wanted to explain what changes we’ve made as practice to help you and our team as safe as possible.



At the practice we are just like you in that we are currently experiencing some unprecedented change to our day to day lives. To keep everyone safe we have had to change the way we operate as a surgery. Consequently we are contacting patients in lots of different ways.

Our reception team are unable to book you a face to face appointment to see a GP or Nurse Practitioner. If you request an appointment you will be made a telephone appointment then assessed and offered telephone advice, a video consultation or a face to face appointment if appropriate. The GP can let you know how best to send us a photo of your skin or rash to allow us help you remotely, without needing to come in to be seen.

Whilst you can no longer book appointments online you can submit a request to a member of our team online via our ‘e-consultation’ service. This allows you to submit your admin or medical query for a member of our team to view and either respond via the website or contact you in another way. To learn more about this service please click here.

If you agree to a remote consultation the GP or healthcare professional may need to receive and store images taken by patients for clinical purposes. This will only be done in the interests of the patient where it is necessary for providing health care and with patient consent. The approach to video consulting, image sharing, and storage is the same as it would be for face to face interactions. If we need to store images on your GP record this will be only for as long as necessary. It is a patient’s choice to share an image either of their own accord or at the request of the health professional treating you. Refusal to share an image does not prevent access to care and treatment or result in patients receiving an inferior standard of care. Further details about how remote consultation works can be obtained by contacting the practice.

To help keep you safe we ask that you only come into the surgery if you absolutely have to, either for a pre-booked appointment or if you are collecting a prescription.


Our team will ask you if you are currently experiencing a temperature of new continuous cough. They will also ask if you are self-isolating due to household symptoms. Please let us know if this is the case so we can establish the best place of care for you. If you phone the surgery with potential Covid symptoms you will initially be triaged by a clinician here at the surgery. If they fell you need to be seen face to face, you may be referred into a designated assessment centre at the Friarage. A clinician working there will contact you to re-triage your case over the telephone and provide further instruction. No one should attend this centre unless advised to do so by the centre themselves. If they agree that an examination is required you will be booked to attend at a specific time.


Long Term Conditions

Our Long term condition team are still here to review and monitor your long term conditions; however these will take place via telephone or video consultation at the moment.

Blood tests

Some routine blood tests are being delayed where appropriate to ensure you are only coming into the surgery if you absolutely need to. Our nursing team are able to perform these checks in the car park if needed.


If you are due your routine smear that you have either every 3 or 5 years we are advising patients that we will call you for this in 6 months’ time as per national guidance. If you have your smears every year then we will call you again in 3 months’ time. If you need follow up smears after treatment at the hospital we will contact you to arrange an appointment at the surgery if needed.


If you are due your pill check, injection, coil or implant change then our Family Planning Team and Women’s Health nurse are currently discussing your options first over the telephone. Our team will be able to talk through the most appropriate options for you.  This may be a change to treatment, a telephone review or face to face appointment.


It is so important to keep up to date with vaccination schedules for you and your child.  The following article highlights why this is important. View article.

Our childhood immunisation clinic is running as usual, with appointments being spaced out across the day to reduce footfall into the surgery at any one time. Our team will be in full PPE to help protect you and them.


Some of our patients have been contacted by us and the government to advise you to ‘shield’. If you are one of these patients you will have been contacted by one of our team and signposted to all the available support to help you during this period of shielding.

If a patient who is shielding needs to be seen then depending on the circumstances we will either arrange to see them safely at the surgery or arrange for the appropriate person to visit them at home. For many nursing procedures, such as bloods and INRs these can be done in your car in our car park.


Please note that we cannot accept requests for your medication before you are due. We are also not able to issue more than a month’s worth of medication. Our most vulnerable patients have been contacted to ensure they have delivery of medications. Many of you are ordering online and we thank you for this. Please continue to order online where at all possible. If you really cannot order online, and you don’t have anyone who can assist you with this then you can ring during our usual repeat line times. To ensure your request is dealt with by the most appropriate person we ask that you please do not send any medication requests in via email or our e-consultation service.

Key workers will be able to collect prescriptions on Wednesday 5.00pm–6.00pm and, at Mowbray House Surgery only, between 9.00am and 10.00am on a Saturday.


If you are self-isolating you do not need to contact us for a sick note. Simply visit this website to receive an online isolation note to present your employer.

For more advice on COVID-19 please visit the NHS website. 

If you or anyone in your household are experiencing symptoms click here for information on self-testing.

Lockdown can be very isolating and you may find your mental health suffer. You can refer yourself directly to a psychological therapies service (IAPT) without seeing us first. Visit the website.

Please also see HealthWatch North Yorkshire and the Royal College of Psychiatrists for links to mental health helplines and apps for mental health wellbeing.

Services remain open and available to help anyone who finds themselves in need of support or reassurance. Nobody should suffer from domestic abuse. If you’re worried or suspect that someone you know may be a victim of domestic abuse, you can get more information here on the Government website. 

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