Register for an online account

Did you know you can book appointments online? All you need to do is register for an online account. Please ask for more details on how to do this at reception.


Via your online account you can make, view and change appointments plus manage your medication ordering and prescriptions.

Mowbray House and
Hutton Rudby Surgeries

Do you need to come to the surgery?

Use the NHS website to search for common conditions and treatments, including an online symptom checker.

Managing your existing health condition

Resources to support you in managing existing conditions including diabetes, COPD, asthma, psoriasis, eczema, age-related macular degeneration and more…


Advice and resources to help you improve your health and wellbeing.

Support and services

Signposting you to local and national organisations that provide advice and support on health and wellbeing.


Flu vaccinations

If you are eligible for a flu vaccination, we are one step ahead and have already ordered you one!

We will be posting out your free flu voucher in the coming weeks for you to redeem at one of our clinics.

Please ensure that valuable NHS resources are used appropriately by using your voucher at one of our clinics.


Introducing ‘Care Navigation’

Helping you get the right care, in the most appropriate place, first time

When you next telephone for an appointment the receptionist may ask you some brief details about the problem you are calling with.

Please don’t be offended, you do not have to share this information if you would prefer not to. However, it may help us to direct you to the most appropriate professional to help you with your problem, whether that is one our GPs, Nurse Practitioners or another professional such as:

  • First Contact Physio
  • Community Pharmacy
  • Pregnancy Advisory Services
  • Better Access
  • Living Well
  • North Yorkshire Horizons

Better Access appointments

Mowbray House Surgery is currently participating in the Better Access appointments being offered across the area. Numerous clinics are held at the surgery throughout the week offering an increased availability for routine appointments for people living in our region. Patients registered at the GP practices across Hambleton, Richmondshire and Whitby can pre-book a routine primary care appointment between 6.30pm–8.00pm throughout the week and until noon on Saturdays. These appointments are manned by local GPs, nurse practitioners, physiotherapists and pharmacists. This is not a walk in service so please speak to one of our reception team for more information on how to book these.


Latest news

NEW December practice newsletter

The December issue of the practice newsletter is out now. Download the PDF here.

Travel health appointments

As of 1st January 2020 the way we offer travel health appointments is changing. Find out more on the clinics and services page.

Change to telephone prescription ordering times

As of 1st December 2019 our telephone prescription ordering times are changing to 12.30–2pm Monday to Friday.

Prescriptions can be ordered 24 hours a day, 7 days a week via our online service. For information about how to sign up for this service please ask a member of our team.

Flu vaccinations

If you are eligible for the flu vaccination this year you will have received your flu voucher through the post inviting you to attend one of our drop in clinics. If you have received your letter then we have already reserved your flu vaccination to give to you on this date. Therefore, if you do not wish to have the flu vaccination this year, or have had it elsewhere, please let a member of our team know so that we can give this vaccination to someone else.

Living Well clinic every Wednesday

Supporting you to live well, your way

Did you know that Katherine from the Living Well team holds a clinic here at the surgery every Wednesday?

Katherine can help you to access the local community and support you to find your own solutions to your health and wellbeing goals.

If you would like to make an appointment with her to discuss how they can support or advise you, please speak to a member of our reception team who can arrange a time for you to see Katherine.

Temporary changes to critical care services at the Friarage Hospital, Northallerton

Over the last 18 months, following public engagement, consultants at the Friarage have developed an innovative new model to provide acute medical services in a small rural hospital. During this public engagement South Tees Hospitals NHS Foundation Trust stated its intent to go out to full public consultation on this model. However, the Trust has now been overtaken by events and needs to make some temporary changes to critical care services at the Friarage Hospital.

Read more…

Patient participation group

We would like to know how we can develop and improve the service we offer to patients. Therefore we have a patient participation group (PPG) where we share ideas and potential developments with members of the group to garner a patient perspective on these matters.

To find out how to join the PPG please ask for details at reception.

CQC report

We are monitored, regulated and inspected by the Care Quality Commission. Click on the link opposite to read some very positive feedback from our recent inspection.

Friends and Family Test

If you have visited the surgery recently, please complete our survey to share your views and experience.

Named GP

In order to comply with NHS guidelines, all patients registered with the practice will be allocated a named GP. This does not affect the care you receive, and you are still able to see the GP of your choice where possible. If you would like to know the name of your registered GP then please ask a member of our team.

TOP TIP – your registered GP will be on your repeat prescriptions and any letters you receive from the practice.

Accessible information

Easyhealth is a website where you can find ‘accessible’ health information. ‘Accessible’ information is information that uses easy words with pictures. There are over 500 leaflets on Easyhealth, made by many different organisations. You can print off nearly all the leaflets straight away.

If you, or someone you know, require information in a different format e.g. large text please speak to a member of our team.

For more information about the accessible information standard, please visit

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